Account Director @ Akkodis | Perth, Australia

JASON
COLEMAN

Contact me on LinkedIn
Jason Coleman Portrait

Overview

Accomplished Account Director with a 23-year trajectory in the IT sector. I bridge the gap between complex technical delivery and high-level business strategy, leveraging a deep hobbyist passion for emerging tech to drive innovation for major commercial and government organisations.

Experience

Dec 2023 — Present

Account Director (Consulting)

Akkodis
  • Strategic leadership of key government and commercial accounts, aligning large-scale IT solutions with executive business objectives and long-term commercial roadmaps.
  • Driving growth through identifying new market opportunities and strategic account development.
  • Overseeing high-level stakeholder engagement, service excellence, and comprehensive account management.
  • Acting as a senior technical advisor, bridging the gap between operational requirements and strategic IT initiatives.
2020 — 2023

Service Delivery Manager & National Practice Lead

Akkodis
  • Primary owner for the delivery of managed services across major commercial and government accounts across multiple Application Development and Support Teams.
  • Managed complex service delivery expectations, escalations, and staff/resource requirements for high-priority applications.
  • Led the National Managed Services Practice, ensuring world-class delivery capability and attracting/retaining top-tier consultant talent across Australia.
  • Controlled budgets, schedules, and project scopes while delivering consistent quality mentoring and onboarding for team members.
2016 — 2020

Applications Manager

Modis
  • Directed a critical IT contract with over 60+ staff members, ensuring the stability of mission-critical applications.
  • Maintaining a flawless 100% SLA record overall
  • Successfully improved Employee and Customer Satisfaction (eNPS and NPS).
  • Implemented proactive monitoring tool to prevent major application outages and minimise technical backlogs.
  • Developed comprehensive executive dashboards to provide greater visibility of work trends and service volumes.
Jul 2013 — Jul 2016

Application & Integration Team Lead

Ajilon
  • Led the Application Support Team of 10 developer analysts supporting time-critical and highly data-sensitive applications.
  • Coordinated the investigation and resolution of incidents across Oracle SOA, WebSphere, Tomcat, and WebLogic.
  • Ensured strict QA standards for code, documentation, and test coverage while performing artefact reviews.
  • Facilitated the seamless transition of large-scale programs from project environments into production operations.
Aug 2010 — Jul 2013

Senior Software Developer

Ajilon
  • Core member of the DevOps team, driving continuous integration and reliability for mission-critical applications.
  • Provided specialist analysis and technical support to staff and vendors under strict ITIL frameworks.
  • Utilised incident management platforms to manage high-priority status within strict SLAs.
Jan 2003 — Aug 2010

Software Developer

Elk Software Group
  • Design and engineered high-quality J2EE web applications utilising the IBM stack (WebSphere, DB2).
  • WAITTA Finalist multiple times, notably for the "eNewsletters Online" platform.
  • Pioneered legacy system modernisation, rewriting Visual Basic applications into robust Java platforms.

Qualifications

Education

Bachelor of Science: Computer Science & Info Systems
Murdoch University

Professional Certifications

— Professional Scrum Master (PSM)
— AgilePM (DSDM)
— AWS Partner Cloud Practitioner

Interests

Beyond the boardroom, I am a builder with a passion for home data and automation. My weekend hours are spent in the "technical lab" experimenting with the stack that shapes tomorrow.

Home Automation

Architecting seamless living environments using Home Assistant, YAML, and ESPHome. Specialised in local-first hardware control, energy monitoring, and Shelly-integrated smart lighting.

Dashboarding & Reporting

Developing real-time, high-impact data visualisations using Python. Creating bespoke tools that simplify complex data for non-technical stakeholders.

AI Solutions

Integrating Large Language Models into daily workflows. Exploring the frontier of AI agents (Gemini, ChatGPT, Claude, Grok), RAG architectures, and custom-tuned productivity tools.

Expertise

Strategy

  • Account Management
  • Strategic Planning
  • Business Growth
  • Stakeholder Engagement
  • Financial Management & Planning
  • Forecasting
  • Resource Management

Delivery

Service Models: Service Delivery, Application Managed Services, Agile, Scrum, ITIL.
Lifecycle & Management: Project & Resource Planning, ALM, App. Modernisation.
Technical Operations: AI Development, Application Monitoring.

Technical

Languages: Python, Java.
Platforms & Cloud: AWS, Google Cloud, Microsoft Azure, Oracle OSB/SOA.
AI Ecosystem: Gemini, ChatGPT, Claude, Grok, Copilot, AI Agents.
ITSM & Operations: ServiceNow, Service Manager 9, JIRA, DevOps, Home Automation (YAML).