Account Director for IT Consulting and Solutions | Perth, Australia

JASON
COLEMAN

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Jason Coleman

Overview

Accomplished Account Director with a 23-year trajectory in the IT sector. I bridge the gap between complex technical delivery and high-level business strategy, leveraging a deep hobbyist passion for emerging tech to drive innovation for major commercial and government organisations.

Experience

Dec 2023 — Present

Account Director (Consulting)

Akkodis
  • Strategic leadership of key government and commercial accounts, aligning large-scale IT solutions with executive business objectives and long-term commercial roadmaps.
  • Driving growth through identifying new market opportunities and strategic account development.
  • Overseeing high-level stakeholder engagement, service excellence, and comprehensive account management.
  • Acting as a senior technical advisor, bridging the gap between operational requirements and strategic IT initiatives.
2020 — 2023

Service Delivery Manager & National Practice Lead

Akkodis
  • Primary owner for the delivery of managed services across major commercial and government accounts across multiple Application Development and Support Teams.
  • Managed complex service delivery expectations, escalations, and staff/resource requirements for high-priority applications.
  • Led the National Managed Services Practice, ensuring world-class delivery capability and attracting/retaining top-tier consultant talent across Australia.
  • Controlled budgets, schedules, and project scopes while delivering consistent quality mentoring and onboarding for team members.
2016 — 2020

Applications Manager

Modis
  • Directed a critical IT contract with 60+ staff members, ensuring the stability of mission-critical applications.
  • Maintaining a flawless 100% SLA record overall, with 100% successful changes and >80% incident/request resolution.
  • Successfully improved Employee and Net Promoter Scores (eNPS and NPS) while meeting profitability targets.
  • Implemented proactive monitoring tools to prevent major application outages and minimise technical backlogs.
  • Developed comprehensive executive dashboards to provide greater visibility of work trends and service volumes.
Jul 2013 — Jul 2016

Application & Integration Team Lead

Ajilon
  • Led the Application Support Team of 10 developer analysts supporting time-critical and highly data-sensitive applications.
  • Coordinated the investigation and resolution of incidents across Oracle SOA, WebSphere, Tomcat, and WebLogic.
  • Ensured strict QA standards for code, documentation, and test coverage while performing artefact reviews.
  • Facilitated the seamless transition of large-scale programs from project environments into production operations.
Aug 2010 — Jul 2013

Senior Software Developer

Ajilon
  • Core member of the DevOps team, driving continuous integration and reliability for mission-critical applications.
  • Provided specialist analysis and technical support to staff and vendors under strict ITIL frameworks.
  • Utilised incident management platforms to manage high-priority status within strict SLAs.
Jan 2003 — Aug 2010

Software Developer

Elk Software Group
  • Design and engineered high-quality J2EE web applications utilising the IBM stack (WebSphere, DB2).
  • WAITTA Finalist multiple times, notably for the "eNewsletters Online" platform.
  • Pioneered legacy system modernisation, rewriting Visual Basic applications into robust Java platforms.

Qualifications

Education

Bachelor of Science: Computer Science & Info Systems
Murdoch University

Professional Certifications

— Professional Scrum Master (PSM)
— AgilePM (DSDM)
— AWS Partner Cloud Practitioner

Interests

Beyond the boardroom, I am a builder. My weekend hours are spent in the "technical lab" experimenting with the stack that shapes tomorrow.

Home Automation

Architecting seamless living environments using Home Assistant, YAML, and ESPHome. Specialised in local-first hardware control, energy monitoring, and Shelly-integrated smart lighting.

Dashboarding & Reporting

Developing real-time, high-impact data visualisations using Python. Creating bespoke tools that simplify complex data for non-technical stakeholders.

AI Solutions

Integrating Large Language Models into daily workflows. Exploring the frontier of AI agents (Gemini, ChatGPT, Claude, Grok), RAG architectures, and custom-tuned productivity tools.

Expertise

Strategy

Account Management, Strategic Planning, Business Growth, Stakeholder Engagement, Financial Management & Planning, Forecasting, Resource Management.

Delivery

Service Models: Service Delivery, Managed Services, Agile, Scrum, ITIL.
Lifecycle & Management: Project & Resource Planning, ALM, Modernisation.
Technical Operations: AI Development, Application Monitoring.

Technical

Languages: Python, Java.
Platforms & Cloud: AWS, Google Cloud, Microsoft Azure, Oracle OSB/SOA.
AI Ecosystem: Gemini, ChatGPT, Claude, Grok, Copilot, AI Agents.
ITSM & Operations: ServiceNow, Service Manager 9, JIRA, DevOps, Home Automation (YAML).